FAQ

Questions, answered.

Answers to the questions prospective customers ask most about CertusTrack.

What is CertusTrack?

CertusTrack is a contract compliance platform designed to help organizations manage insurance requirements for contractors, subcontractors, vendors, suppliers, and tenants. It connects contractual obligations with the documents needed to evaluate whether those obligations are being met.

Who is CertusTrack designed for?

CertusTrack serves organizations responsible for managing third-party insurance compliance, including construction companies, property managers, commercial businesses, and insurance brokers supporting their clients.

How is CertusTrack different from a certificate tracking system?

Certificate tracking typically focuses on collecting certificates of insurance and monitoring expiration dates. CertusTrack’s intended workflow starts with the contract’s insurance requirements, then compares supporting documents against those requirements and tracks unresolved gaps.

How does CertusTrack help identify insurance requirements in contracts?

CertusTrack is designed to organize insurance provisions into requirements that can be reviewed and tracked, such as coverage types, minimum limits, additional insured status, and required endorsements.

Does having a certificate of insurance mean a company is compliant?

No. A certificate on file may show limits below the contract’s requirements or omit evidence of required endorsements. CertusTrack helps organize the review of certificates and supporting documents against the applicable requirements.

What happens when insurance documents do not meet the contract’s requirements?

CertusTrack is designed to flag discrepancies and missing information so the responsible team can request corrections, collect additional documents, and track outstanding issues through resolution.

Can CertusTrack help manage renewals and expiration dates?

The intended platform includes expiration tracking and renewal follow-up to help teams identify documents that need updating while a contract or business relationship remains active.

Can insurance brokers use CertusTrack to support their clients?

Yes. CertusTrack is designed to help brokers support clients with contractual insurance compliance by providing a more organized process for reviewing requirements, collecting evidence, and following up on gaps.

Can CertusTrack connect with the systems we already use?

CertusTrack’s integration approach is intended to connect compliance workflows with email, collaboration platforms, CRM systems, and other business applications. Specific integrations and availability should be confirmed during a product discussion.

Does CertusTrack replace our insurance broker or legal counsel?

No. CertusTrack supports document management, compliance review, and follow-up. Your insurance broker and legal counsel remain important resources for interpreting contract language, evaluating coverage, and addressing complex exceptions.

Have a question we didn’t cover?

Talk with our team about your contracts, your third parties, and how CertusTrack could support your compliance process.